If your package is shipping to an address outside of the United States, click here to visit the Landmark tracking site. Once there, you will be able to apply your tracking number and review the most up-to-date information regarding your order. Please note: International Standard delivery does not provide tracking. Once your order ships you will need to allow the full 21 business days (excluding weekends) to pass for final delivery. Please also note that final delivery will be made by your local postal facility. Order Status Information. Once your order ships from our facility, you will receive a shipping confirmation email with your tracking information. For more information regarding how you can review your order status, please visit Where is my order? Please Note: Each item that is purchased requires a specific warehouse processing time before your order can ship from our facility. The processing time is different for each item and can be located on the item's description page, just under the item's image. Transit time begins once the order has completed this processing time and has shipped from our facility. Delivery expectation also varies based on the shipping method you choose at checkout and is calculated by business days. Business days do not include weekends or holidays. Orders are approved once payment has been received and all shipping and billing information has been verified. This process is usually automatic, but under extenuating circumstances may take up to three business days. Other factors that may delay your order include: Special Event Merchandise and Manufacturer Direct Items. To understand what your order status means, please see Order Status Definitions. Issues with Final Delivery. If the delivery timeframe has passed and/or the tracking on your order shows delivered and you have not received your order, please ensure the following steps are taken prior to contacting customer service. All customers - Check the immediate area; including any mailbox, garage, porch, front desk, leasing office, neighbor, or anyone that may have signed for or picked up the package. Please also track your package online to see if there are any special instructions or updates listed. FedEx customers - shipments travel through multiple carriers. In rare cases, tracking for these packages can indicate that it's been delivered up to 2 days prior to its actual arrival. Because of this, we ask that you please allow an additional 2 business days for final delivery. APO/FPO customers - Check your Military Base mailroom. International customers - Check with your local postal office or customs office, as they may be holding the order for payment of customs fees. If you are still unable to locate your order, please Email Us and confirm your shipping address as well as if you would like a replacement or refund for your lost package. A member of our Fan Services team will contact you as soon as we receive your request with a replacement order number or refund confirmation. Where's My Order? The easiest way to review your order information is to log into your account. To check the status of your order, please see below: If you signed in or created an account when you checked out: Sign in to your account by clicking the "My Account" link. After you are logged in, locate "Active Orders" on the left side navigation menu and click [View]. Locate and click the order number you wish to review. The Order Status will be located under the Order Information Section. If you checked out as a guest: Enter the following information into the "Track Order" box on the Account Login page of our site. Order Number, Email Address, Zip Code (billing address), The Order Status will be located under the Order Information Section. Your Order Information. Orders are approved once payment has been received and all shipping and billing information has been verified. This process is usually automatic, but under extenuating circumstances may take up to three business days. To understand what your order status means, please see Order Status Definitions. Each item that is purchased requires a specific warehouse processing time before your order can ship from our facility. The processing time is different for each item and can be located on the item's description page, just under the item's image. Transit time begins once the order has completed this processing time and has shipped from our facility. Delivery expectation also varies based on the shipping method you choose at checkout. Once your order ships from our facility, you will receive a shipping confirmation email with your tracking information. If you have your tracking number, please visit Tracking Your Order for more information. Please Email Us if you have one of the following issues: · Never received an order confirmation and you do not have your order number; · Your order information has not been updated on your account. · Delivery timeframe has passed and you have not received an update on your package. Order Status Definitions Order Status Definitions. Please Note: Each item that is purchased requires a specific warehouse processing time before your order can ship from our facility. The processing time is different for each item and can be located on the item's description page, just under the item's image. Transit time begins once the order has completed this processing time and has shipped from our facility. Delivery expectation also varies based on the shipping method you choose at checkout. If your order status has been changed to "Dead," this means your order has been cancelled and will not ship. In rare cases, we will cancel your order because we are unable to approve payment or your item is no longer available. Request to Stop or Change Your Order Request to Stop or Change Your Order. If you have placed your order within the past 24 hours and need to change your order, we will be happy to attempt to make this update. Please contact us as soon as possible to make any of the changes listed below. Our telephone number can be found near the botton of this page. Be sure to have your order number ready and a Fan Advocate will be happy to assist you! These changes can include: Cancel an Item; Cancel an Order; Change Shipping Address; Change Shipping Method. Please Note: We cannot guarantee that your order can be changed once it has processed through our order system, Customized items cannot be cancelled or changed once your order is placed. View Your Order/Invoice Order Invoice You should receive an order confirmation email that includes your invoice within 24 hours. If you do not receive a confirmation email you can access your invoice by following the below steps. If you signed in or created an account when you checked out: Sign in to your account by clicking the "My Account" option at the bottom of the page. Image. After you are logged in, locate "Order Status" on the left side navigation menu and click [View] next to All Orders. Locate and click the order number you wish to review. Order information will be available for printing. If you checked out as a guest: Access the "Order Status" function at the bottom of this page. Image. Enter the following information into the "Track Order" box on the right. Order Number. Email Address. Zip Code (billing address). Order information will be available for printing and review. Missing Item If you have received an order and it was missing an item(s), please review Partial Shipments and Special Event Merchandise prior to contacting customer service. Please note: All missing merchandise must be reported within 30 days of your order's ship date for packages shipped within the United States, and within 45 days of your order's ship date for packages shipped Internationally. If we are notified of a missing item(s) after this timeframe, we will be unable to process your request. If you are reporting a missing item(s) and there is no reason that it would have shipped separately, then please follow the instructions below: Contact us and advise us of the missing item(s) by submitting our Email Us form. Be sure to select "Order Information" and then "Missing Item" from the Category drop down menu. Please provide us with detailed information on which item(s) was missing. Indicate if you would prefer a refund or a replacement item. A member of our Fan Services team will contact you as soon as we receive your request! Placing Your Order Can't find an item? We only display items that are in stock and available to be shipped (except when shipped from the manufacturer). If it's not on the site, it's not currently in stock. We can't accept orders for items that are out of stock. Can't find your size? All available sizes for a particular item are displayed on the product detail page. If the item is no longer available in a certain size, that size will be grayed out. We are constantly adding new products daily and work hard to ensure our website has the most updated inventory. Please continue to review our online catalog for any updates. Need assistance placing an order? You can call us toll free any time to place an order! Please Note: Items displaying as Out of Stock on our site are also not available by phone. Lost Package If the delivery timeframe has passed and/or the tracking on your order shows delivered and you have not received your package, we will be happy to process a replacement or a refund. Please note: All lost packages must be reported within 30 days of your order's ship date for packages shipped within the United States, and within 45 days of your order's ship date for packages shipped Internationally. If we are notified of a lost package after this timeframe, we will be unable to process your request. If you are reporting a lost package, please ensure the following steps are taken prior to contacting customer service. All customers - Check the immediate area; including any mailbox, garage, porch, front desk, leasing office, neighbor, or anyone that may have signed for or picked up the package. Please also track your package online to see if there are any special instructions or updates listed. FedEx customers - shipments travel through multiple carriers. In rare cases, tracking for these packages can indicate that it's been delivered up to 2 days prior to its actual arrival. Because of this, we ask that you please allow an additional 2 business days for final delivery. APO/FPO customers - Check your Military Base mailroom. International customers - Check with your local postal office or customs office, as they may be holding the order for payment of customs fees. If you are still unable to locate your package, then please follow the instructions below: Contact us and advise us of the order that is lost by submitting our Email Us form. Be sure to select "Order Information" and then "Lost Package" from the category drop down menu. Provide us with information regarding your order, including the confirmation number as well as the shipping address. Please also note in your email that you did complete the above steps when attempting to locate your order as well as if you would prefer a refund or a replacement for your lost package. A member of our Fan Services team will contact you as soon as we receive your request with a replacement order number or refund confirmation. Site Information. Create an Account. To create an account with us, simply follow the below instructions: Visit our Account Login page by clicking the "My Account" option at the bottom of this page. Image. On the Account Login page, select "Create Account" then fill out the required fields. Please Note: For security purposes, passwords are required to be 8 to 20 characters long. Once completed, click the "Create Account" button and you will be able to review your new account. You can select from several options by using the navigation links on the left hand side of the page. When placing orders, logging in provides you with some great benefits: Reviewing past orders; Tracking orders; Receiving information by selecting your favorite teams. Managing your address book - including setting default shipping and billing addresses. If you have an account or created one after an order was placed under a Guest Account: Please follow the instructions below to have your Guest order number added to your account: Contact us and advise us of the account issue by submitting our Email Us form. Be sure to select "Site Information" and then "Create an Account" from the Category drop down menu. Please provide us with detailed information on the order that needs to be added. Modify Your Account Information Updating your account information is easy! Simply sign in to your account using the "My Account" link at the bottom of the page. Image. Once you are logged into your account, you can select from several options by using the navigation links on the left hand side of the page. The following options can be updated when logged into your account: Modify Account. Basic Account Information. Change your email address and/or your account password. Please Note: For security purposes, all new passwords are required to be 8 to 20 characters long. Address Book. Make placing orders faster and easier! By storing your frequently used addresses you can complete orders much faster. Plus, if your information changes, it is easy to update the address or remove it if you like. Email Options. Be the first to know about: Private Sales. Access to exclusive offers and incentives. New Products. Stay up to date on the latest team styles and seasonal trends. Clearance Events. A couple of times a year, we offer deep discounts on select merchandise! Special Event Merchandise. We are the first to carry score tees, dueling gear and championship merchandise for all the big match-ups Please Note: You can add or remove a team preference at any time by simply clicking the Email Preferences link located at the bottom of the emails you receive. When a particular section has been updated, click on the "Update My Profile" link at the bottom of the page to ensure your changes are saved. *If you are having issues logging into your account, you can either click "Forgot Password" on the Account Login page or Email Us and we will be more than happy to reset your password for you. Unsubscribe. To unsubscribe from our email subscription list please follow the below: Sign in to your account. After you are logged in, locate "Email Options" on the left side navigation menu. Once you've clicked "Email Options", you will be forwarded to our unsubscribe page. Click the yellow "UNSUBSCRIBE NOW" button. Image. You will immediately receive a confirmation that you have been removed from our email list. Please note: It can take up to 24 hours for your email address to be completely unsubscribed from our mailing list. You can also unsubscribe from our emails anytime by clicking the "unsubscribe" link located at the bottom of every email we send to you. If you have any issues with removing your email address please do not hesitate to contact us and a member of our Fan Services team will be happy to assist. Product Information. Product Glossary. Where can I locate your Product Glossary?A-Z Product Glossary. Our endless assortment of officially licensed sports merchandise is continually growing and we want to keep you informed of all the styles and features of our products. Our in-depth glossary below compiles all of the most commonly used phrases and terms listed on our products to help select the item that's right for you. Catalog Request. Retail Group does not offer a printed catalog as our catalog is entirely web based, enabling us to constantly update our merchandise. We have many unique items and our product line is continuously changing; therefore, please visit our website often for the newest products and additions. Out of Stock Items. Our website is updated daily and new inventory is added frequently. If you do not see your item or size available, then we unfortunately do not have this item in stock. All available sizes for a particular item are displayed on the product detail page. If the item is no longer available in a certain size, that size will be grayed out. Unfortunately, we do not have timeframes for when or if an item will become available and we cannot place out of stock items on backorder. Because our website is updated daily, we ask that you please continue to review our online catalog for the most up-to-date product information. Returns. Return Policy. Our Return Process is simple and hassle free. You can return your merchandise to our warehouse up to 365 days from your item's ship date. Returns must be in original condition, unworn/unused with original tags and labels. Your return item(s) will be inspected upon arrival before your refund is processed. It can take 7-10 business days for your return to reach our warehouse. Once your return is received, it can take an additional 10 business days for us to process your return. Once your refund is processed it can take 2-7 business days for the refunded amount to reflect on your account statement. You will receive a confirmation email once this is completed. For more information regarding our return process, please review our Return Instructions. Please Note: Original shipping charges are not included in the refunded price. We do provide a return label for orders shipped within the United States. For use of this label, we'll deduct $5.50 from the credit you'll be receiving to cover return shipping costs. If the return is our fault, we'll cover this charge. Customized items are final sale and cannot be returned. If a customized item is returned, we will not be able to accept the return and will donate your merchandise to a charity of our choice. If items are returned after our 365 day return policy, we will not be able to accept your return and will donate your merchandise to a charity of our choice. A merchandise credit or refund will not be credited to your account. If an item is returned to us in error (order not placed on our site), we will ship your merchandise back to you. Manufacturer Direct Items have a different return policy, for more information please visit Manufacturer Direct Returns. Please review our other return instructions for Damaged or Incorrect items. If you are looking to return a gift you received, please review our Gift Return answer for more information. Return Exceptions. Please review the following Return Exclusions prior to returning your merchandise: Returns must be in original condition, unworn/unused with attached tags, manufacturer's tags and/or any accompanying materials that were originally included when the item was received. All items returned will be inspected upon arrival and will be declined for one of the following reasons: Return is outside of the return policy; Item appears worn, washed or used; Item is non-returnable (customized, final sale, etc.); Sanitary lining has been removed from an undergarment; Item was damaged after delivery; Item is altered; Item is returned with holes; Item is stained (dirt, makeup, food, etc.); Item is returned without attached tags, manufacturer's tags and/or any accompanying materials that were originally included when the item was received. For more information regarding our return process, please review our Return Instructions. Return Instructions. Returning An Item Is Simple: You can return your merchandise to our warehouse up to 365 days from your item's ship date. *Returns must be in original condition, unworn/unused with original tags and labels. Your return item(s) will be inspected upon arrival before your refund is processed. It can take 7-10 business days for your return to reach our warehouse. Once your return is received, it can take an additional 10 business days for us to process your return. Once your refund is processed it can take 2-7 business days for the refunded amount to reflect on your account statement. Original shipping charges are not included in the refunded price. Follow the instructions below to ensure we continue providing the best possible service. Complete the Return Form you received with your shipment or print a new Return Form and Include it with the item(s) you're returning. (You will need Acrobat Reader to view this document. You may download it at http://www.adobe.com). Place the return label from your package on the return. For use of our return label, we'll deduct $5.50 from the credit you'll be receiving to cover return shipping costs. If the return is our fault, we'll cover this charge. If you're returning your merchandise from outside of the United States, or don't want to use our label, please send your package, prepaid, via the carrier of your choice. Whichever carrier you choose, we suggest you insure the package and ship via a trackable method. Unless your packing slip directs you to ship your return item(s) to a different address, please ship your package to: Fanatics Retail Group Returns; 5245 Commonwealth Avenue, Suite 200; Jacksonville, Florida 32254. If returning from Canada, please ship your package to: Fanatics Retail Group Returns; 4240 Harvester Road, Unit 2; Burlington, ON L7L0E8. Please Note: If items are returned after our 365 day return policy, we will not be able to accept your return and will donate your merchandise to a charity of our choice. A merchandise credit or refund will not be credited to your account. If an item is returned to us in error (order not placed on our site), we will ship your merchandise back to you. Manufacturer Direct Items have a different return policy, for more information please visit Manufacturer Direct Returns. If you received the item as a gift, we will be happy to give you a store credit for the amount of the returned item. For more information, please see Gift Returns. Customized items are final sale and cannot be returned. If a customized item is returned, we will not be able to accept the return and will donate your merchandise to a charity of our choice. If your customized item was received damaged or defective, please see Damaged or Defective Merchandise. Shipping. United States Costs and Timeframes. What shipping methods are available for the United States? Our shipping costs and timeframes are listed below: Please note: Manufacturer Direct items cannot be expedited. Special Event Items can be expedited, however, your order will be held until these items become available. Selecting an expedited shipping method will only expedite your package's transit time once your order ships from our facility, not the time it takes for the items to become available. Each item that is purchased requires a specific warehouse processing time before your order can ship from our facility. The processing time is different for each item and can be located on the item's description page, just under the item's image. Transit time begins once the order has completed this processing time and has shipped from our facility. Delivery expectation also varies based on the shipping method you choose at checkout. Depending on the item(s) you purchase and the address these items are being shipped to, different shipping methods will be available at the final step of checkout. Each shipping method has its own restrictions and charges that will be applied to your order. All shipping methods for the United States are trackable to the destination address. Orders shipping with these methods are delivered via FedEx, LaserShip, International Bridge and . The majority of our orders ship from our shipping facilities located in Jacksonville, Florida and Frazeysburg, Ohio. However, some items may ship directly from our manufacturer. International Costs and Timeframes. Our international shipping policies are as follows: All prices on our site are in U.S. dollars (USD). Orders shipping with these methods ship via Landmark Global. Each item that is purchased requires a specific warehouse processing time before your order can ship from our facility. The processing time is different for each item and can be located on the item's description page, just under the item's image. Transit time begins once the order has completed this processing time and has shipped from our facility. Delivery expectation also varies based on the shipping method you choose at checkout. Canadian Clearance Authority Statement: Fanatics Retail Group is an approved CREDITS participant with the Canada Border Services Agency (CBSA). By ordering goods from Fanatics Retail Group, I hereby authorize Landmark Trade Services Ltd. an approved customs broker in CREDITS, to act as my agent, and to transact business with the CBSA to obtain release of my merchandise, account for duties and taxes, return merchandise to Fanatics Retail Group, and electronically submit refund claims on my behalf. Under the CREDITS program, I understand that the CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the customs broker, and that I will obtain the refund directly from Fanatics Retail Group. Further, I also authorize Landmark Trade Services Ltd. to forward any refund issued by the CBSA in my name, so that Fanatics Retail Group can be reimbursed. Partial Shipments. Partial Shipments Most orders leave our warehouse within one business day of order processing. In some cases, orders with multiple items are shipped in more than one package. Below is a list of reasons for why items may ship separately: Order contains a large amount of items that must be shipped in more than one package. Order contains a Special Event Item that has a unique shipping date and will be shipped when it becomes available. See also Special Event Merchandise. Order contains a Manufacturer Direct Item that ships from the designated manufacturer. See also Manufacturer Direct. Items in order are shipping from more than one shipping facility. If your items are going to be shipped separately, you will receive separate shipping confirmations for each package that is sent. Only one shipping fee will be charged and as items become available for shipment they will be delivered with the shipping method selected. Payment Information. Pending Charges on Your Account. Pending Charge. If you used a credit card or PayPal for an order that was attempted but not completed and a charge from FRG*Teamfanshop appears on your method of payment, it is because your financial institution placed a temporary hold on your account to ensure funds will be available if the order processes through. Your account is not actually billed until your order is processed and a confirmation number is received. If the order is not processed, the hold will automatically expire within 2-7 business days and no action is required on your part. If you think your account has been compromised, please contact our Fan Services team by Emailing Us. Sales Tax & Exemption. Taxed Orders. Sales tax is charged for orders shipped within areas of the United States where we have a business presence and/or we have determined sales taxes are applicable. Items shipped to military addresses are not subject to taxes. The amount of state sales tax charged is based on current tax rates. The amount appearing on your order is an Estimated Tax and may differ from the sales taxes ultimately charged. Shipping charges may also be subject to tax in certain states. State and local tax rates are subject to change at any time. Gift Card purchases are not taxable, however, items paid for with Gift Cards will be taxed if shipped to an address where we collect sales tax. Taxes are refunded for returned items. Tax Exemption. If you are eligible for tax exemption, we ask that you place your order first and contact us to have your taxes refunded. To receive a refund for taxes charged, please follow the instructions below: Place your order online. Fill out your Tax Exempt Documentation and include your email address and order number on the form Email Us and attach your Tax Exempt Documentation to the email. Once received, we will verify the documentation and issue a refund for the amount of taxes charged on the order. You will receive a confirmation email once the refund has been processed.